Here are some of our frequently asked questions from our customers. So we thought we would compile them all into an easy to read format. If however you have more questions, please contact us. We are happy to help you in anyway we can!

Your orders are processed within 6 hours. The orders will be completed within 24-48 hours. The time frame noted on each package on the home page.
SMMBoosters is the most respected company for growing your social media fan page and account professionally. SMMBoosters service offers the cheapest prices on the market and won’t be beaten on prices and best quality backed with our superb 24/7 customer support, lifetime replacement warranty, it’s something no one else can offer!
Firstly we will make sure your order is worked on properly and there are no mistakes during order. Then our advertisement team will manually review and verify your order within 1-6 hours. You should begin receiving any Likes, followers, subscribers, comments, reviews etc within 24-48 hours (1-3 days) of placing your order.
Once you place an order, you may notice your order will have a particular status that will change. These are a list of our Order Statuses and what they mean: Pending – We have received your order, but we have not received your payment. Processing – Your payment has been successfully received. Allow up to 12-24 hours for the order to start. In Process – We have reviewed your information and everything checked out. Your information has received by our orders team and they have started your order. Order will be completed within the time frame noted now. Failed or Restriction – There seems to be some kind of error with your provided information such as Facebook page or photo you have sent us. This could be a number of reasons. Here are the top 3 reasons why you would get this. 1. Your provided URL/Information such as Facebook URL is incorrect or the Twitter, Instagram account are incorrect. Please recheck it’s loading for you and send the correct one or review the steps below. 2. Facebook fan page or photo is restricted, Twitter, Instagram account is privet. Remove this from your fan page admin and for the photo it would be under your profile. 3. Facebook fan page or photo URL wasn’t entered in. On Hold – We reviewed your order and have found something wrong. You will receive an email from us with further instructions. Refunded – We started/completed your order, but provided a refund due to either, an Official Refund Request, Fraud, or other reason any points you have got from our reward program are removed automatically. Cancelled – We did not start to the order. Either you (the customer) cancelled the order, or our team cancelled the order. In this case, you either received a full refunded or were provided In-Store Credit.
Of course! We take your privacy extremely seriously. All of our services are 100% discreet and anonymous, and no one will ever find out you ordered from us (unless you tell them). Our job is to strengthen your social credibility and social proof – not ruin it. We will NEVER disclose your information to any third-party or affiliates.
All our products and services include 100% Money Back Guarantee, which means if we don’t deliver, we will provide a full refund. There are some exceptions to this, so please read our terms of service. However, if you feel we have not kept our promise in delivering your order, you may request a full or partial refund via our contact page.
Social media marketing is what we do every day. We have optimized our methods and techniques over the past five years to keep costs at the lowest possible, while still maintaining the high-quality service we’re well known for. However, we cannot go into too much detail as to the nature of our services or methods, for competitive reasons.
We currently accept PayPal, BitCoin, Master Card, Neteller etc via our secure form. If you want to make payment through another method just contact us through this mail- [email protected]
You can communicate via [email protected] or our contact form directly which is available 24/7.
Various types of replacement warranty are available in various services. Such as- any Facebook/YouTube/Twitter/SoundCloud etc likes, Followers, Subscribers etc 1 year replacement, Google/Yelp/Trust Pilot etc reviews services 6 month replacement, any Gmail/SC etc account replacement within reasonable time. we will always replace them for you for free. Besides this, we provide life time support at our clients always time.
Yes, but we don’t recommend it. We track our progress by your total number of your likes, and if another campaign of yours is increasing your likes simultaneously, it will count towards the promotion we’ve done for your page. However, we do over-deliver on all of our orders to account for any organic likes you’ve received on your page during our campaign.
Unfortunately we cannot split a single order between multiple pages. However, we do provide bulk discounts for these type of orders, reach out to us through our contact page with your goals, and we’ll give you a quote with your discount applied.
Contact Us immediately! Provide us with as much information as you know, including but not limited to the following: Card Holders Full Name Billing Address Type of Credit/Debit Card (Visa, MasterCard, etc.) Date of Transaction Amount ($) of Transaction We can work with you directly to get your money back, which saves you the hassle of calling your credit card company. However, we do recommend you cancel your credit card immediately if you suspect your card has been used fraudulently.
If your order was cancelled after your order went through, it is most likely due to one of two reasons. 1. We are unable to complete your order, or unable to complete your order in regards to any special instructions. Our support team will usually send you an email explaining the situation. 2. We suspect your order of being fraudulent. In which case, our team will cancel your order immediately, within any prior notice. In both cases, we issue a full refund the moment the order is cancelled.
If your order is detected by our systems as suspicious, you will need to verify your identity by alternative means. This is to ensure the safety of our customers, and prevent fraud.What does this mean? If your order is found to be suspicious, or you fail the telephone verification, we will ask you to send us a picture or scanned image of a document that shows your Name and Address. The name and address on your identity documents should match the billing details on your order. What must I do? 1. Confirm in your reply to our Anti-fraud email that your order is valid and authorized and that you will not dispute it. 2. Send a scanned image or photograph of a document (Driver’s License, Utility Bill, etc) that has your name, Zip Code/Postcode and phone number printed on it. Please also write ‘ SMMBoosters Service’ or today’s date on a piece of paper with it. This is to prove that the photo is real. Letters with your address on it will NOT count as proof of ID. You must send a valid form of identification. We take the privacy of our customers very seriously. You are more than welcome to blank personal information from the photograph. It’s just the name and address that we need to match up with your order. What can you remove from the Identification: Birth Date: YES Identification Number: YES Expiration date: YES Picture: YES Name: NO Address: NO You are more than welcome to cover your picture, ID number and any private information as we only need to see your name and address. Where should I send this information? The image should be clear and readable. You are to use the highest resolution available on your camera or scanner. (Maximum 3 MB). Send it as an attachment, in reply to our Anti-Fraud email that we sent you for fastest processing. Why does the SMMBoosters Service staff ask for this information ? In order to prevent fraudulent purchases. What kind of frauds can occur? Sometimes, hackers use stolen credit cards or paypal accounts. Since this is virtual money, the only way to use this money is spending it on an online store. If we approve an order from a hacker, the real owner of the credit card or paypal account will detect a fraud payment from his credit card or paypal account. We then send all of the data to Paypal and the police. We are quite proud of the fact that in most cases, fraudulent payments made to SMMBoosters Service have resulted in a police arrest. Will i need to do this every time I make a purchase ? No, this is one-time-only verification and after an ID verification you will be a SMMBoosters Service verified user which means that any order placed will be automatically approved. Is SAFE to send a picture or scan of my ID ? YES, remember we ask you to cover your private ID number, picture and any other private info since we only need to see your name on the identification so you don’t have nothing to worry about. You already provided us with your name and billing address when you purchased from us! If I don’t want to send this information, can i cancel my order ? Yes just contact our support and we will refund the order, please take note that a fee will apply for cancelled orders.
Yes! Get in contact with us and we’ll talk discounts and how we can help you more.
Our likes/followers/subscribers etc are sent via a drip system. (Well we call it that) so the likes come naturally and not all at once to make your page look fake. We use special techniques that other providers don’t know about. This is what make us number 1! If you want them slower be sure to ask us about our slower drip system. Photo likes and Followers they are generally sent all at once.
Sometimes the likes will unlike you, you may experience a 5-10% unlike rate. This is normal and you should always have more than you ordered, you may lose some likes in the future due to updates from Facebook or natural algorithmic decay. To compensate for possible losses in likes, we do two things: 1. Over-Delivery. This is a very simple and very convenient approach. We’ll also over-deliver likes when we work on your order, so you’ll always receive more likes than you paid for, and this should compensate for minor drops in likes you may experience over time. 2. 1 year replacement guarantee. If you happen to lose more likes than we over-delivered, we’ll redeliver Facebook/SC/YT etc Likes to your page for free, to replace those likes you’ve lost. Don’t worry. We have you covered!
Rest assured that our Facebook/SC/YT/Google etc Likes/Followers/Subscribers/Reviews etc service is 100% safe and there is absolutely no risk of having your page banned, removed or disabled. We don't require admin access to your account/page, and our proven marketing techniques are always performed externally. On a side note, we can actually perform our service on ANY page. It doesn’t necessarily need to be your own. So, if it was true that Facebook or others site can suspend anyone’s page/account. We can just add likes/followers/subscribers etc to someone’s page/channel/account etc and they’ll get banned? Would it impossible to banned for those reason?
Please, visit our Facebook services section for details.
Our standard services are worldwide likes; this means you may receive users from various countries or sometimes from one country only we cannot make any claim on where the likes will come from. We try to promote your page to an English speaking audience, but ultimately, we cannot control what kind of people want to like your page with this worldwide audience